Refund policy

 

Refund & Return Policy

At Arkawits, your satisfaction is our top priority. We stand behind the quality of our smart home and kitchen products, which is why we offer a straightforward, hassle-free 14-day return and refund guarantee if your order arrives damaged, defective, or gets lost during transit.

1. Damaged or Defective Items

If your item arrives broken, defective, or not working as described, you do not need to go through the hassle of shipping the item back to us. We will issue a 100% full refund or send a free replacement immediately upon verification.

To claim your refund or replacement, please contact our support team at support@arkawits.com within 14 days of delivery with the following required information:

  1. A short video or clear photos clearly demonstrating the damage or product defect.

  2. A clear photo of the shipping label attached to the original packaging.

Please note: This guarantee only covers transit damage or manufacturing defects. It does not cover damage caused by misuse, accidents, or normal wear and tear after delivery.

2. Lost Packages & Shipping Delays

We track every single package closely. However, due to international shipping factors, unexpected delays can sometimes happen.

  • The 45-Day Guarantee: If your tracking information shows no updates and your package does not arrive within 45 business days from the shipment date, we will officially consider the package lost. In this case, we will issue a full 100% refund or ship a brand-new replacement immediately—your choice.

  • Delivered Packages: Please note that this policy does not apply if the shipping carrier's tracking system marks the package as "Delivered" to your address. If a package is marked as delivered but you cannot find it, please check with your local post office or neighbors before contacting us.

3. How Long Will My Refund Take?

Once our team verifies your video or confirms the shipping delay, your refund will be processed immediately. The funds will be credited automatically back to your original method of payment. Please allow 3 to 7 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.

4. Need Help?

Our dedicated customer support team is always here to ensure you have a smooth shopping experience. If you have any questions regarding your order or our policies, feel free to reach out to us at any time:

  • Email: support@arkawits.com

  • Response Time: We usually reply to all inquiries within 12–24 hours.