Refund policy

Refund & Return Policy

At Arkawits, we offer a refund or replacement if your order arrives damaged or defective, or if it is lost in transit. Please review the terms below.

1. Damaged or Defective Items

If your item arrives broken, defective, or not working as described, you may request a refund or replacement within 14 days of delivery. You do not need to ship the item back to us. We will issue a full refund or send a free replacement after verification.

To make a claim, please contact our support team at support@arkawits.com within 14 days of delivery and include:

1. Your order number.
2. A short video or clear photos showing the damage or defect.

Please note: This policy covers transit damage and manufacturing defects. It does not cover damage caused by misuse, accidents, or normal wear and tear after delivery.

This process applies to all products, including those in our USA Only collection.

2. Lost Packages & Shipping Delays

We track every shipment. However, due to international shipping factors, delays can sometimes happen.

- Lost packages: If your tracking information shows no updates and your package does not arrive within 45 business days from the shipment date, we will consider the package lost and issue a full refund or ship a replacement—your choice. For products in our USA Only collection, this period is 30 business days from the shipment date.
- Delivered packages: If the carrier's tracking marks your package as "Delivered" but you cannot find it, please check with your household members, neighbors, and your local post office first. If it is still missing, contact us within 7 days of the delivery date shown in tracking so we can open an inquiry with the carrier. Refunds or replacements for packages marked as delivered are not guaranteed.
- Refused or unclaimed packages: Packages that are refused, or not collected, including because of customs, duties, or taxes charged on delivery, are not covered by the lost package guarantee.
- Incorrect addresses: Please make sure the shipping address you enter at checkout is correct and complete. We are not responsible for packages that cannot be delivered because of an incorrect or incomplete address.

3. Change of Mind Returns

Because our products are shipped internationally, we currently do not accept returns or offer refunds for non-defective items if you simply change your mind after the package has been shipped. Please ensure you review item details and specifications carefully before placing your order.

4. How Long Will My Refund Take?

Once our team verifies your claim or confirms the shipping delay, your refund will be processed promptly. The funds will be credited back to your original method of payment. Please allow 3 to 7 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

5. Need Help?

If you have any questions regarding your order or our policies, please contact us:

- Email: support@arkawits.com
- Response Time: We usually reply to all inquiries within 12–24 hours.